POLICIES
At A TOUCH OF LIFE, we are committed to providing professional, restorative, and respectful wellness experiences.
These policies protect reserved appointment times, allow our team to prepare properly for on-location services, and help us provide every client with a consistent standard of care.
By booking an appointment or reserving an event, or placing a product order, you acknowledge and agree to the following policies.
Booking and Deposits
Appointments are confirmed only after all required booking information and the applicable deposit have been received.
A 25% nonrefundable deposit is required to reserve an individual appointment.
A 50% nonrefundable deposit is required for a private group event. The remaining event balance is due no later than seven days before the scheduled event date.
All deposits are applied toward the total cost of the scheduled service or event.
An appointment location, information, and property-access event are not considered confirmed until the client receives confirmation by email, text message, or through the online booking system.
Clients are responsible for providing accurate contact information, service details, location information, and property access instructions at the time of booking.
Cancellations and Rescheduling
A minimum 48-Hour Notice is required to cancel or reschedule an individual appointment.
Rescheduling requests are subject to availability. When adequate notice is provided, eligible payments may be transferred to a new appointment date.
Cancellations made with less than a 48-Hour Notice may result in loss of the deposit and any additional payments already made.
Private group events may be subject to additional cancellation and rescheduling terms outlined in the applicable event agreement.
Refund Policy
Deposits for individual appointments and private group events are nonrefundable.
If you provide the required 48-Hour Cancellation Notice, we can refund eligible payments, excluding the nonrefundable deposit, to the original payment method.
No refund will be issued after a service has been completed.
Refunds are not provided based solely on personal preference or dissatisfaction with a service. Clients are encouraged to communicate their comfort level with massage pressure preferences, skin sensitivities, and other concerns before and during the services so reasonable adjustments can be made.
If A TOUCH OF LIFE must cancel an appointment or event, and cannot provide a suitable replacement date, the client may choose to receive a refund of eligible payments or transfer payment to a future service.
Late Arrivals
Clients should be prepared to begin their service at the scheduled appointment time.
Because A TOUCH OF LIFE provides on-location services and may have additional appointments scheduled, a late arrival may reduce the available service time. The full-service price will still apply.
Appointments delayed by more than 15 minutes may be treated as a late cancellation and need to be rescheduled.
Travel and Service Area
A TOUCH OF LIFE provides on-location wellness services throughout Chattanooga, Tennessee, and surrounding areas.
Travel within 30 minutes of our base business is included in the listed service price.
Locations outside the standard service area may require an additional travel fee. Fees may be based on distance, travel time, parking, tolls, or other location-related expenses.
Clients must provide accurate parking, gate, building, hotel, cabin, venue, or property-access instructions before the appointment.
Parking fees, valet fee, tolls, and other access-related expenses may be added to the client’s final balance.
For hotels, vacation rentals, retreat properties, and event venues, the client is responsible for confirming that outside service providers are permitted on the property.
On-Location Preparation
Clients must provide a safe, clean, quiet, smoke-free, and accessible environment for the service.
The service area must provide sufficient space for the treatment table, equipment, and safe movement around the client.
Pets must be secured away from the treatment area unless they are trained service animals.
Children and other guests must be appropriately supervised and should not interrupt the service.
A TOUCH OF LIFE reserves the right to decline, discontinue, or leave a service location that is unsafe, unsanitary, disruptive, or inappropriate, or unsuitable for professional services. Payments may be non-refundable under these circumstances.
Health and Medical Information
Clients must disclose relevant health conditions, medications, allergies, skin sensitivities, recent medical or cosmetic procedures, injuries, pregnancy, or other concerns that may affect the safety or suitability of a service.
Massage therapy, facial treatment, esthetics services, and the botanicals wellness products are not substitutes for medical diagnosis, treatment, or advice.
Clients should consult a qualified healthcare professional if they have a question about whether a service is appropriate for their health condition.
A TOUCH OF LIFE may modify, postpone, or decline a service if it is deemed not be safe or appropriate for the client.
Facial and Skin-Care Services
Clients receiving facial or esthetics services must disclose known allergies, sensitivities, prescription skin-care products, and recent procedures, including chemical peels, laser treatments, cosmetic injections, waxing, exfoliation, or other advanced skin treatments.
Individual skin responses vary. Temporary redness, sensitivity, dryness, or irritation may occur following certain services.
A TOUCH OF LIFE does not guarantee specific cosmetic or skin-care results.
Professional Conduct and Safety
A TOUCH OF LIFE maintains a safe, respectful, and professional environment for both clients and team members.
Inappropriate comments, requests, behavior, harassment, threats, intoxication, sexual misconduct, or unsafe activity will result in the immediate termination of the appointment.
The full service fee may still be charged when an appointment is ended because of inappropriate, threatening, or unsafe conduct.
Future booking requests may also be declined.
All services provided by A TOUCH OF LIFE are strictly therapeutic, restorative, and professional,
Illness and Contagious Conditions
Clients should reschedule their appointment if they are experiencing a fever, contagious illness, vomiting, flu-like symptoms, an active infection, or another condition that could place the client or service provider at risk.
When possible, clients should provide at least 48-Hour Notice.
A TOUCH OF LIFE reserves the right to postpone or decline a service when illness, infection, or a contagious condition is present or suspected.
Payment
A TOUCH OF LIFE accepts the following payment methods:
Cash, credit cards, ACH, and debit cards.
Returned payments, declined transactions, disputed charges, chargebacks, or unpaid balances may result in additional fees and the suspension of future booking privileges.
Prices are subject to change. The price confirmed at the time of booking will apply to that appointment unless the service details, location, duration, or number of participants are changed.
Gratuities
Gratuity is not included, but always appreciated for exceptional care.
Products Orders and Processing
The Botanical Rituals Collection orders are generally processed within three to five days, excluding weekends and holidays.
Processing time refers to the time required to prepare an order before it is transferred to the shipping carrier. Processing time does not include the carrier’s delivery time.